Your next bid closes in 2 seconds.

We consistently deliver 2–5 seconds glass-to-glass over LL-HLS — measured from the encoder to the player on a bidder's phone. On a normal 4G/5G network in rural areas, it lands at 3–4s. On good fixed broadband, 2–3s. We don't promise sub-second (<1s) latency — anyone who does is either testing on a LAN or running WebRTC, which is a different technology (video conferencing, not broadcast streaming).

Two options: (1) use the JMV player's native chat (simplest, integrated with the video, with visual moderation) or (2) embed our player via iframe on your site/bidding system and keep your existing chat. For deeper integration, our REST API exposes chat events that you can correlate with your bidding panel.

Start handles 200 concurrent, Full handles 500 — both tested in production. Custom scales to 1,000, 5,000, or unlimited under project. The dedicated Brazilian CDN avoids the typical bottleneck of large auctions (everyone joining at the same minute when the call opens).

Yes, included in every plan: full automatic recording, with server timestamps and a separate archive per auction. Meets judicial requirements and stays available for download/replay in the dashboard. For long-term archiving, you can integrate with our Video Hosting product — see the hosting page for the auction archive use case. See video hosting for the auction archive use case.

Contractual 99.9% SLA for Custom-tier customers; real-world history close to that for Start/Full. Our own datacenter in São Paulo has redundancy. If the broadcast drops (e.g., a local encoder disconnects), the session can resume without changing the auction URL — viewers reconnect automatically when the signal comes back.

Yes — multistream to Facebook and YouTube is included. The recommended setup is: JMV player on your official site (with moderated chat and bidding integration) + simulcast to YouTube/Facebook purely for reach and discovery. People who want to bid come back to your site, where the chat and the bidding system live.

Human WhatsApp support, 8 a.m.–10 p.m. BRT, 7 days a week — no phone trees, no abandoned tickets, no "thanks for reaching out" disappearing acts. Whoever responds has access to your dashboard and logs. For Custom-tier auctioneers, a dedicated account manager with a direct channel. Saturday morning is fully covered.

Yes — the player is responsive and runs on any phone via the browser (iOS Safari, Chrome Android). LL-HLS is adaptive: on bad 4G, it automatically drops to a lower bitrate to keep the video flowing instead of buffering forever. No app install required.

Pricing is 100% fixed BRL with no FX exposure. Monthly with no lock-in (cancel anytime, no penalty). Annual with a 28% discount. 7-day refund if you decide it isn't a fit.

LL-HLS is a broadcast streaming protocol — it delivers 2–5s of latency at scale (hundreds/thousands of concurrent viewers without proportional cost growth). WebRTC is a peer-to-peer communication protocol (Zoom, Google Meet) — it delivers <1s but scales worse and costs more per participant. For traditional auctions with minute-by-minute bidding, 2–5s is more than enough. For in-play sports betting (which isn't an auction), you'd want WebRTC.