“O mercado da comunicação está em transformação e as tecnologias digitais têm complementado cada vez mais a credibilidade, aquilo que o nosso negócio tem de mais importante na relação com nosso ouvinte e telespectador.”
Real humans · No AI · 7-day-a-week support
Premium Support.
One of the few companies in the country specialized in streaming platforms, with real, highly trained engineers answering by phone, WhatsApp, and ticket.
JMVStream offers human support (no AI) in Portuguese and English over phone, WhatsApp, ticket, and Instagram. Coverage is Monday to Friday 8 a.m.–10 p.m. BRT, Saturdays and holidays 8 a.m.–2 p.m., Sundays 8 a.m.–12 p.m., and 24/7 emergency response over WhatsApp. 70% of platform features came directly from customer requests — we act as a partner, not a distant vendor.
Partner, not vendor
Our support goes well beyond support
We're a partner that listens, builds, and grows with you. Not just a tech vendor — we're invested in your outcome.
70% of features
70% of the features in our platform came from direct customer requests. Your needs shape our roadmap.
Real humans, no AI
Support is staffed by real, highly trained humans. We don't use AI for first-line response — extended hours mean a person picks up when you need help.
✓ No AI in supportWe can build anything
Because we own the stack end-to-end — no third-party dependencies — we have in-house teams across infra, telecom, backend, frontend, and mobile.
Support hours
Human support 7 days a week. Customer emergencies handled around the clock over WhatsApp.
Monday to Friday
8 a.m.–10 p.m. BRT
Saturdays and holidays
8 a.m.–2 p.m. BRT
Sundays
8 a.m.–12 p.m. BRT
Customer emergencies
24/7 via WhatsApp
Support channels
Multiple channels to fit how you work
Pick the channel that fits your style. Every channel is staffed by highly trained engineers.
Phone
Talk directly to our specialists. Real humans on the line, no IVR maze.
+55 11 4063-8923
Mon–Fri 8 a.m.–10 p.m. · Sat/holiday 8 a.m.–2 p.m. · Sun 8 a.m.–12 p.m. (BRT)
Instant response over WhatsApp — sales, technical, and on-call support.
+55 11 4063-8923
24/7 for customer emergencies
Contact center
Tracked ticket form for technical, sales, and support requests. Full history and case priority. Dedicated support specialist on every account.
Open a ticket
Response time: within 2 business hours
Social channels
DM us on Instagram. We answer there too — plus we share product tips.
@jmvtechnology
Business hours
Customer story: world-class broadcast operations
Band Campinas is one of the customers running 24/7 broadcasts on our infrastructure for years. Hear it from executive director Rodrigo Salomon.
Video in Portuguese
“A JMV foi uma das primeiras a produzir um app para Android e iOS que mostrava o estúdio da rádio. Essa é a ferramenta, ter uma empresa que consegue viabilizar economicamente uma disputa no mercado.”
“Através da plataforma e das estatísticas que vieram, a gente teve mais de 1 milhão de acessos em apenas um mês. Para nós isso foi um record, ficamos abismados.”
Owned infrastructure
Capable of shipping any technical solution
With our own infrastructure (datacenters in São Paulo + Miami), we can do whatever the technology allows. Fully in-house, no vendor queue.
Telecom & datacenter
Owned telecom infrastructure with full redundancy.
Telecom engineering
Specialists in communication infrastructure and CDN delivery.
In-house development
Backend, frontend, mobile, and DevOps teams ready for any solution.
Custom builds
Capable of implementing whatever technology your case requires.
Why our support is different
4 principles that drive every interaction — from the first conversation to the most complex enterprise incident.
End-to-end ownership
We own the entire stack — our own servers, our own datacenter (São Paulo + Miami), our own engineering teams. No third-party blockers, no stack limitations.
We listen to customers
70% of platform features came directly from customer requests. Your needs continuously shape our roadmap.
True partnership
Not just a tech vendor — we're a partner in your business outcome. Our team cares about what you ship.
Owned infrastructure
With our own infrastructure (datacenters in Brazil and Miami), we can implement whatever your case requires — no third-party vendor queue.
Learning resources and tutorials
Before opening a ticket, the answer might already be in our learning materials. Tutorials, full courses, and free guides.
Video tutorials
JMV Technology's YouTube channel with tutorials and explainer videos on streaming, platform configuration, and best practices.
Open YouTube channelStreaming courses
E-ducating course platform with full curricula on professional streaming, monetization, and WebTV operations.
Open E-ducatingE-books and guides
Materials produced by our team based on real customer needs — from first steps to enterprise operations.
Request materials